You can choose to work with us on a retainer or an ad hoc basis. If you're unsure which option best suits your needs, get in touch and we'll arrange a chat.
Remain agile with the freedom to switch between packages with just one month's notice.
View live updates, pay invoices, book appointments, and more in your client portal.
Benefit from free regular catch-up calls to keep everything running smoothly and efficiently.
Our retainer packages are a great solution for those who require regular support. Choose from a variety of packages starting at £150.00 per month or opt to go bespoke for a tailor-made solution.
As a retainer client you will benefit from:
Our ad hoc support enables you to assign work to us as and when required with no monthly commitment. This is a great solution for your one-off support needs.
We charge a fixed rate of £30.00 per hour
Any additional specific costs incurred such as stationery, postage, packaging will be charged separately at cost price. Your consent will be obtained before proceeding.
Urgent work or work outside our normal hours may incur a premium.
Our retainer clients have access to their very own secure client portal where they can view live updates, review documents, pay invoices and book appointments.
Any work carried out after your retained hours have been used will be charged at your package's equivalent hourly rate.
We will notify you when you are nearing your limit, and we will have regular reviews to ensure you are on the right package for your needs.
Yes, there is a minimum charge of 1 hour for ad hoc work.
10% of any unused hours can be rolled over to the following month.
We will have regular reviews to ensure you are on the right package for your needs.
Our retainer work is invoiced at the package rate in advance, at the start of the month.
Our ad hoc work is invoiced at the end of the month. In some cases a deposit may be payable upfront.
Payment is due within 7 calendar days from the date on the invoice. If you do not pay by the due date, we may charge interest and reschedule further work until payment is made.
We track all our time with the use of professional software. If you would like a copy of the report, just ask your virtual assistant.
If you are one of our retainer clients, you will have 24/7 access to live updates showing the time we have spent on your tasks that month and the current status of each task.
"Emilie has been creating content and graphics for the Yes Mortgage Services Limited Instagram account for the past few months, from the moment we engaged her to do this work, she has been diligent, professional, forward thinking and creative - thus making our lives so much easier. In fairness, from the Discovery call, through the onboarding process and our regular catch up calls her communication has been excellent - and what I have loved is that she has not been scared to suggest better ways of doing things, or new ideas to try to meet the overall business objectives."
